Connect your online store to your own warehouse
You sell on your own store and pack in your own warehouse, and someone still copies orders and tracking numbers between the two. Once store and warehouse are connected, orders go straight to picking and tracking fills itself in.
Own warehouse, online store: is this your setup?
- You ship from your own warehouse or stockroom, not from a 3PL.
- You sell on one or more online stores: Shopify, WooCommerce or BigCommerce.
- You run a WMS, a shipping app such as ShipStation, or a spreadsheet.
One order from store to warehouse and back
Here is one order from start to finish.
- Automatic
Order #1042 for two black tumblers is placed on Shopify and reaches the warehouse system as a pick order.
- Automatic
The address and SKU are checked. An unknown SKU stops here and goes to a person.
- Person
Your team picks and packs the order.
- Automatic
The label prints, the tracking number goes back to Shopify and the order is marked fulfilled.
- Automatic
Stock for the black tumbler drops from 120 to 118 on the store.
- Automatic
- The system does it
- Person
- A person checks or acts
What it covers, tricky orders included
Orders go to the warehouse, and stock and tracking come back to the store. The tricky orders follow written rules:
- Bundles and variants matched to warehouse SKUs.
- Split shipments, each parcel with its own tracking number.
- Cancellations passed to the warehouse before packing.
- Returns checked before the stock goes back on sale.
- An alert to your team when a sync fails.
SKU map, rules, tests: how we set it up
- 01
SKU map
Every store product and variant is matched to a warehouse SKU, bundles included.
- 02
Rules for tricky orders
We write down how each kind of tricky order is handled, then build the connection.
- 03
Test on real orders
Your recent orders run through the connection before it goes live.
- 04
Go live
We switch it on with you; ongoing care can look after it from there.
Questions about your store and warehouse
Will tracking numbers write back automatically, even for split shipments?
Yes. Each parcel’s tracking number goes back to the store with the items in that parcel.
A customer cancels after the order reached the warehouse. What happens?
The cancellation goes to the warehouse system, and an order not yet packed is stopped. If it is already packed, your team gets an alert to pull it.
We have no WMS. Can you still connect us?
Yes. A shipping app or a spreadsheet can be connected to your store, and a custom WMS is an option once you outgrow it.
Next step
Contact us about your store and warehouse
Tell us which store and warehouse system you use, and which orders still need a person.