Questions owners ask before they hire us
Grouped by topic. Questions about one service are answered on that service’s page, and the Systems we connect page lists examples by kind.
Getting started
How do we get started?
Contact us through the form. We get in touch to set up a call, talk through your setup and then send a quote.
We have no technical staff. Can we still work with you?
Yes. You need someone who knows how the business runs and someone who can grant access to your systems, often the same person.
We already have a developer or an IT provider. Can you work with them?
Yes. We work alongside them.
Cost and timing
Why are there no prices on this site?
Two projects that sound alike can differ a lot, depending on your systems and your data. The price comes with the quote, after the first call.
We have a deadline, such as a big sale or a launch. Can you work to it?
Tell us the date on the first call. The quote comes with a timeline.
How much of our own time will a project take?
A call at the start, someone to grant access, and a few sessions to check test results with us.
Will the work disrupt our daily orders?
We build and test alongside what you run today, and switch over when you are ready.
Working with us, day to day
Which languages and time zones do you work in?
Calls in English, Mandarin or Cantonese; email, quotes and documents in English or Chinese. We agree on call times that suit your time zone.
Can we see examples of your work?
The flows on this site are labeled examples with made-up details. On the first call, we can walk you through how we would handle a setup like yours.
After launch, who looks after it
What happens if something breaks after launch?
With ongoing care, monitoring and fixes are part of the service. Without it, contact us and we will take a look.
Will our team know how to use what you build?
Yes. Before launch, we go through it with the people who will use it, on your own data.
Next step
Contact us about your own question
Still have a question? Ask us directly.