After launch, we keep it running
Your systems are connected and your site is live. But who notices when a sync stops? Ongoing care is support and maintenance for your integrations and website: the alerts come to us, we fix what breaks and we keep up with platform changes.
What we watch: syncs, errors, sites, tasks
Automatic checks cover everything below, and alerts reach a person.
- Sync jobs and queues: orders, stock and tracking numbers moving between your systems.
- Errors: an order a platform rejects, a SKU with no match, an authorization that has expired.
- Your website: whether it is up, and when its security certificate is due to renew.
- Scheduled tasks: a nightly stock update or a daily sales summary for your books.
When something breaks, three things happen
- 01
An alert
The alert comes to us, and to the people you choose on your side.
- 02
A fix
We find the cause and fix it; anything that needs a decision comes to you.
- 03
A short note
You get a note in plain words on what broke and what changed.
When platforms change, we keep up
Shopify, Amazon, Walmart and the other platforms retire old versions of their interfaces and change what they require. We update the connections we look after, and move custom software and AI tools off libraries and models that are retired.
Small changes, each month
Your business changes: a new SKU rule, an extra field for the warehouse, one more person to alert. Care includes small changes like these each month. Changes to your website’s content are part of website management.
Questions about ongoing care
If something breaks, how do we reach you?
With ongoing care, the alerts reach us directly. To get in touch yourself, contact us.
What counts as a small change?
Things like a new alert recipient, a new SKU or shipping rule, or one more field sent to the warehouse. A new connection or screen is a project of its own.
Next step
Contact us about ongoing care
Tell us what you run today and what has gone wrong before.